Frequently Asked Questions

Click on a FAQ category below, to view related Q & A.

Getting Started

ScheduleMate is a service that helps you expand your online business with easy-to-use appointment scheduling, video calling, and instant payments.

Our goal is to help you expand your client base & save multiple hours every week, while keeping focused on your work.

After signing up & choosing your monthly plan, click on “Get Started“.

You are then redirected to the web app, where you are expected to go through the onboarding process. Ensure that pop-ups are allowed by you browser to proceed.

 

After signing in as an admin, click on “Get Started“.

 

Integrations

Static button with pop-up

You can easily integrate SchduleMate into any website.
It takes only a few minutes and all you need to do is copy and paste a few lines of code.

Copy the following lines of code and paste them to your website. Just remember to replace the bold link with your own personal booking link. You can also replace “Book Meeting” with you desired button label text.

<!-- Experts static button start -->
<link href="https://app.schedulemate.net/popup/popup.css" rel="stylesheet">
<script src="https://app.schedulemate.net/popup/popup.js" type="text/javascript"></script>
<a href="" onclick="Experts.initStaticButton({ url: 'https://app.schedulemate.net/book/mylink' });return false;" style="cursor: pointer; font-family: Poppins; font-weight: 900; background-color: #00c6ff; color: white; padding: 0.8rem 2rem; border: 0px; box-shadow: rgba(0, 0, 0, 0.15) 0px -2px 0px inset; border-radius: 4px; text-decoration: none; display: inline-block;">Book meeting</a>
<!-- Experts static button end -->

Payments

While onboarding, you are asked to setup one or more payment gateways.

After completing the onboarding process, you can instantly start receiving payments through your selected gateways.

Alternatively, you can add or remove payment gateways using the admin’s ‘App Parameters’.

Details on how to set up a payment gateway:

Yes, with credit card payments (powered by Stripe, Paypal or Braintree) activated in your payment settings, your client is charged during the booking process and you immediately receive the money onto your payment gateway account.

In case you want to cancel or refund a payment, simply go to your Payment gateway dashboard and initiate it.

In your admin panel’s parameters, you can define which payment methods your customers should be able to select. There are currently three options available:

  1. Paypal
  2. Braintree
  3. Stripe

If any of the above is chosen, your clients will be charged during the booking process and you will immediately get paid, with the money transferred to your payment gateway account.

If you set up more than one payment gateways, your customers will be able to choose one before paying.

We do not charge any transaction fees.
However Paypal, Braintree & Stripe charge fees based on your country.

Pricing & Support

Our integrated solution for scheduling, video call & payments will allow your business to grow, therefore, we offer different pricing models based on your needs.

Starting from a free, single expert plan, you can see all our pricing plans on the Pricing page.

To cancel your subscription at ScheduleMate.net:

  • Go to “My Account” and click on “My Subscription”.
  • Click on “View” or the subscription button to view subscription details.
  • Click on “Cancel” to cancel your subscription

To add a payment method for your subscription to ScheduleMate.net:

  • Go to “My Account” and click on “Payment Methods”.
  • Click on “Add payment method”
  • Add your preferred payment method

To set your subscription at ScheduleMate.net to renew automatically:

  • Go to “My Account” and click on “My Subscription”.
  • Click on “View” or the subscription button to view subscription details.
  • Click on “Auto renew” to set your subscription to renew automatically (A payment method must be set to proceed).

Contact us via the contact form or send us an email at support@schedulemate.net

Web App

After completing the onboarding process, you can edit your profile.

By clicking ‘Profile’ on the app sidebar, you can upload your photo, alter your personal info and edit your professional info.

After signing in & click on “Get Started“.

If you are the admin, click on ‘Parameters

If you are an admin & expert, click on ‘Admin‘ and then ‘Parameters‘.

The following parameter categories are available for setting up:

  • General
  • Numbers
  • Payments
  • Specialties

When you first sign-in to the web app, you need to go through the onboarding process.

While onboarding, you are expected to

  • add some basic info about your business,
  • fill in your session duration, price & weekly availability or your experts’ login credentials (pro plan),
  • add a payment gateway to start accepting payments instantly. Make sure you have your payment gateway credentials (API key etc) at hand.

After the onboarding is complete, you get your personal booking link (if you are an expert) which you can share with your customers to instantly start accepting bookings.

If you are the admin and you have subscribed to the pro plan, ensure your experts have received the registration email & login to ScheduleMate, in order to fill in their professional details, their session duration, price & weekly availability.

The admin menu consists of the following options:

  • Dashboard: The main screen which consists of a statistics pane (totals) and an appointment & income chart
  • Appointments: A table of all experts’ appointments
  • Users: All app users
  • Parameters: Set the parameters of the app
  • Statistics: View statistics of all experts
ScheduleMate.net

Schedule appointments, host video calls, and collect payments all in one place.

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Email: info@schedulemate.net